Författare: Lynda King Taylor

Lynda King Taylor is a management consultant who specializes in the areas of achieving excellence and customer service. She has worked with The Industrial Society, PA Management Consultants and the Department of Employment, and has advised and conducted seminars and conferences for many major manufacturing and service organizations including Texaco, Union Carbide, Nissan, Citizens” Advice Bureau, IBM, the Army, Ford , ICI, GEC, the Law Society, Cathay Pacific, Chemical Bank and the UK Police Service. She has written for a wide range of business publications and is a regular contributor to Customer Service Management magazine. She is the author of four books in a series for the International Stock Exchange and of two in the Sunday Times Business Skills series, Quality: Total Customer Service and Quality: Sustaining Customer Service. She has been a member of the Air Transport Users” Committee and of the Metropolitan Police”s Crimestoppers Board.