Tác giả: Charles Kiefer

PAUL B. BROWN is a long-time contributor to the New York Times and a former writer and editor for BusinessWeek, Forbes, and Inc. CHARLES F. KIEFER is President of Innovation Associates, the firm that pioneered the concept of organizational learning. LEONARD A. SCHLESINGER returned to Harvard Business School as a Baker Foundation Professor of Business Administration after serving as president of Babson College. Together, they are the authors of Just Start as well as popular blogs for Harvard Business Review and Forbes.