Dana Gaines Robinson & James C. Robinson 
Performance Consulting 
A Strategic Process to Improve, Measure, and Sustain Organizational Results

NEW EDITION, REVISED AND UPDATED
In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.
This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement.
This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.

Mục lục

Preface
Introduction: Make Performance Your Business—and Prove It!
1. Performance Consulting—the Process
2. Performance Consulting—the Mental Model and Logic
Phase One: Identify Strategic Opportunities

3. Build Client Partnerships
4. Identify Strategic Opportunities Reactively
5. Identify Strategic Opportunities Proactively
Phase Two: Assess Business and Performance Needs
6. Define the SHOULDs
7. Determine the IS
8. Identify CAUSEs and Select Solutions
Phase Three: Implement and Measure Solutions
9. The V Model and Measurement
10. Develop and Implement the Measurement Plan
11. Determine Return on Investment
Phase Four: Report and Sustain Results
12. Report Results and Form Plans for Sustaining Results
Tools to Download

Giới thiệu về tác giả

Dick Handshaw is chairman of Handshaw, Inc., and the author of Training That Delivers Results.