Russell Ackoff 
Differences That Make a Difference 

Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor (978-0-367-08577-3, K406714) Shelving Guide: Business and Management/Customer Satisfaction/Quality This book sho …

Global economy and its business environment, and thus the world of work, have recently been influenced by demographic and social changes, globalisation, as well as rapid development and introduction …

For many organizations, the way in which processes and projects are selected and executed is a fundamental factor in how well they can prosper in today’s marketplace. By improving efficiency, driving …

Sludge treatment and disposal used to be considered part of water and wastewater treatment, rather than a separate subject, but is now seen as an independent field of study, research and development. …

This book is a compilation of chapters on scientific work in novel and innovative reference that compiles interdisciplinary perspectives about diverse issues related with Industry 4.0 and smart citie …

This shortform textbook provides a concise overview of the fundamentals of environmental economics. It focuses on how economic forces affect the natural environment and how economic policies and beha …

Our world is under pressure, with growing inequalities in wealth and access to food and clean water. We depend too heavily on polluting fuels and diminishing natural resources. Traditional cultural p …

The secret to getting more checks on that to-do-list As companies and workers are being pressured to do more for less, new ways of becoming more time-productive are essential. The Complete Idiot”s G …

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult peopl, from strangers and co-workers to friends and fam …

Do I hear $16.95? A $227.5 billion enterprise around the world, live auctions feature everything from cars to homes, fine art to coal. The only book of its kind, this guide will show how lucrative, f …