Bill Eddy & Rehana Jamal 
BIFF for Lawyers and Law Offices 
Your Guide to Respectful, Written Communication

This book provides a simple, proven method to help lawyers ethically respond to hostile communications, correct misinformation by others, and initiate productive correspondence. This method can be used by all law office personnel including paralegals, administrative assistants, receptionists, and others. "BIFF for Lawyers and Law Offices" provides 30 sample responses to common situations involving hostile or misinformed emails, text messages, and other forms of communication. This method will help lawyers’ communication be brief, informative, friendly, and firm (BIFF). The BIFF method can also be taught to clients to help them write friendly and concise responses in their legal cases, which saves lawyers time and reduces the escalation of unnecessary conflicts in their cases. This book explains how to coach office staff, clients, and clients’ family members to use the BIFF method with ten easy key questions to ask when reviewing their correspondence. While this method is designed primarily for written communication, this approach can also be used to make verbal conversations more efficient and respectful. Each sample scenario in the book provides a hostile correspondence received by a lawyer and/or staff member, followed by two possible responses: one that is BIFF-approved and one that is not. The book is divided into five sections: 1. Learning the BIFF Method2. Correspondence with Clients3. Correspondence with Colleagues4. Correspondence with Staff and Between Staff5. Coaching Staff and Clients in the BIFF Method