Michelle Dunn 
The Guide to Getting Paid 
Weed Out Bad Paying Customers, Collect on Past Due Balances, and Avoid Bad Debt

Give your business a successful credit and collections plan with
this easy and clear guide

Over 100, 000 businesses have slow or non-paying customers. Yet
very few actually have a workable plan for claiming the missing
revenue that results. This book gives you a complete solution and
tool set to ensure your business maximizes its collections while
maintaining an effective, profitable credit plan.

You’ll discover how to set up an efficient in-house credit
policy that not only lets you collect more debts, but also boost
sales, increase cash flow, and grow profits. Step-by-step credit
management instructions show you how to weed out bad-paying
customers, add more good-paying customers, collect on past-due
balances, avoid bad debt, and limit credit risk.

* Contains all needed forms to set up and implement an effective
credit policy

* Author is a popular columnist for several newspapers and
national magazines, and appears regularly in the media as a go-to
authority on debt

Get Paid enables you to decide what matters most to your
business when it comes to billing, payment terms, pricing, cash
flow, and more, then set up the systems to meet these goals and
increase profitability.

表中的内容

Foreword Harry A. Strausser III ix

Preface xiii

Chapter 1 What Is Credit Management? 1

Chapter 2 How Credit Affects Business 65

Chapter 3 Effective Payment Arrangements 77

Chapter 4 Handling Customer Deductions 101

Chapter 5 Debt Collection Calls 109

Chapter 6 Using E-Mail in Collections 119

Chapter 7 Using Social Media in Collections 145

Chapter 8 Third Party Collection Services 157

Chapter 9 Debt Collection Laws, Rules, and Regulations 169

Conclusion 197

About the Author 201

Index 203

关于作者

MICHELLE DUNN is an internationally known expert on credit and collections. As a leading authority on debt collection to businesses everywhere, Michelle is a consultant and keynote speaker. She is founder and CEO of the American Credit and Collections Association and has worked in the industry for more than twenty years. She has been featured in Forbes, Entrepreneur, and Smart Money, among other media outlets. Most recently, she was nominated for a Credit Excellence Award.