Victoria Pynchon & Joseph Kraynak 
Success as a Mediator For Dummies 

Everything you need to enter the exciting field of legal
mediation

To be an effective mediator, it’s essential to possess the
ability to take control of animated situations, offer advice, and
facilitate discussion–all the while remaining neutral without
formulating biased judgment. Success as a Mediator For
Dummies helps you acquire these attributes and much more.

Aspiring mediators will learn the importance of upholding an
honorable reputation, the skills, personality traits, and
characteristics of a good mediator, and how to effectively market a
successful mediation career. Plus, you’ll get practical advice
about finding work in the field, realistic salary information, and
tips on as tips on identifying whether you have the skills and
tools to become a good mediator.

* The steps necessary to become a mediator (education, training,
licensing, states-specific requirements, etc.)

* How your education and professional background can enhance your
mediation work

* Sample rules and standards of conduct

* All the steps necessary to build and market a successful
private practice in mediation, or flourish as a mediator in a law
firm, corporation, school, or non-profit organization

Whether you have a background in law or an interest in legal
careers, Success as a Mediator For Dummies gives you
everything you need to enter the exciting field of legal
mediation.

表中的内容

Introduction 1

Part I: Acquiring the Keys to Mediation Success 7

Chapter 1: Achieving Success as a Mediator 9

Chapter 2: Choosing the Right Niche 21

Chapter 3: Training for Your Chosen Market and Niche 35

Part II: Becoming a Master Mediator 61

Chapter 4: Navigating the Mediation Process 63

Chapter 5: Mediating with and without Lawyers 83

Chapter 6: Exploring Different Mediation Styles 97

Chapter 7: Honing Essential Mediation Skills 115

Chapter 8: Employing Conflict Dynamics to Resolve Any Dispute
135

Part III: Improving Your Success Rate 157

Chapter 9: Establishing and Maintaining Control 159

Chapter 10: Transitioning from Adversarial Negotiation to
Collaborative Mediation 173

Chapter 11: Capitalizing on Your People Skills 187

Chapter 12: Problem-Solving Like a Pro 201

Chapter 13: Breaking through Impasse 219

Chapter 14: Closing and Memorializing the Parties’ Agreement
245

Part IV: Launching Your Own Mediation Practice 255

Chapter 15: Building Your Business from the Ground Up 257

Chapter 16: Marketing Yourself and Your Business Online and Off
273

Chapter 17: Growing Your Business through Client Retention and
Community 289

Part V: The Part of Tens 303

Chapter 18: Ten Practices of the Super Mediator 305

Chapter 19: Ten Major Mediating Mistakes and How to Avoid Them
311

Chapter 20: Ten Tips for Busting Impasse 317

Index 323

关于作者

Victoria Pynchon is a mediator, author, speaker, negotiation trainer, consultant, and attorney with 25 years of experience in commercial litigation practice. Joe Kraynak is a professional writer who has contributed to numerous For Dummies books.