Ebook > Social Sciences > Economy > Hanspeter Reiter: Effektiv telefonieren (PDF)

Hanspeter Reiter
Effektiv telefonieren
Tools, Tipps und Gesprächstechniken für den Businessalltag

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Cover of Hanspeter Reiter: Effektiv telefonieren (PDF)

Auch wenn heute immer mehr Kommunikationskanäle zur Verfügung stehen, bleibt der persönliche Dialog in fast jeder Hinsicht unschlagbar. Hanspeter Reiter zeigt in diesem Buch, wie Sie den Telefonkontakt als besondere Form des persönlichen Dialogs gewinnbringend für sich einsetzen – sei es in der Kontaktpflege, Akquise, Terminvor- und nachbereitung, Reklamationsbearbeitung oder in der Fürhung virtueller Teams.
Mit zwei Dutzend Tools für alle wichtigen Telefonsituationen bietet das Buch alles, was Ihre Telefonkommunikation noch effektiver und erfolgreicher macht. Zahlreiche Übungen, Formulierungsbeispiele und Checklisten machen den überragenden Praxisnutzen des innovativen Ratgebers aus.

€15.99

About the author

Hanspeter Reiter (Türkheim) ist nach Linguistik-Studium und werbefachlicher Ausbildung seit mehr als ¼ Jahrhundert im Marketing unterwegs, als Führungskraft, Trainer und Berater. Er hat mehrere Service- und Vertriebs-Organisationen auf- und ausgebaut, etwa für Brockhaus und die WBG: Eine reiche Fülle an Praxis-Erfahrung

Language German ● Format PDF ● Pages 216 ● ISBN 9783862000517 ● File size 0.9 MB ● Publisher GABAL ● City Offenbach ● Country DE ● Published 2010 ● Downloadable 24 months ● Currency EUR ● ID 2215975 ● Copy protection Social DRM

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