Roberto Grandinetti & Barbara Di Bernardo 
Exploring Knowledge-Intensive Business Services 
Knowledge Management Strategies

Provides an updated view of knowledge management strategies of knowledge-intensive business services (KIBS) by focusing on how those firms manage innovation in their value chains and at the territorial level. Offers an original analysis of key processes of KIBS, specializing in design, professional firms and information technology.

Table of Content

List of Tables List of Figures Acknowledgements Contributors Exploring Knowledge-Intensive Business Services: An Introduction; E. Di Maria, R. Grandinetti B. Di Bernardo KIBS And Knowledge Dynamics In Client-Supplier Interaction; I.Miles Knowledge Angels, Creative Behaviors and Emerging Innovation Modes: Observations from Alsace, Baden-Württemberg and Catalonia; E.Muller, A.Zenker &J.Carlos Ramos Knowledge Dynamics and Knowledge Commodification of KIBS in Time and Space; S.Strambach How Knowledge-Intensive Business Services Upgrade their Customers: Evidence from Russia; M.E.Doroshenko KIBS Roles in KIBS Industries; A.Alvisi Creativity Versus Standardization In Knowledge-Intensive Business Services: A Real Trade-Off?; M.Bettiol, E.Di Maria, R.Grandinetti Innovation and Co-Production In Computer Services: The Case of Complex Software Solutions In The Fashion & Retail Industry In Italy; M.Paiola Knowledge Dynamics In Third-Party Logistics: Balancing Exploitation and Exploration Through Service Architectures; A.Cabigiosu, D.Campagnolo, A.Furlan &G.Costa The Role of Entrepreneurs’ Human and Social Capital In Knowledge-Intensive Business Services; M.Gianecchini &P.Gubitta Is There A Connection Between Geographic Clustering And KIBS Innovation?; R.Shearmur &D.Doloreux Urban Density and Vertical Disintegration: The Case of Service Firms In Milan; R.Antonietti &G.Cainelli Competitive Strategies In Knowledge-Intensive Business Services Evidence From Lombardy; N.Corrocher, L.Cusmano &A.Morrison Appendix Bibliography Index

About the author

ALBERTO ALVISI Assistant Professor in Business Management, University of Padova, Department of Economics and Management ‘Marco Fanno’, Padova, Italy ROBERTO ANTONIETTI Assistant Professor of Economics at the Department of Economics and Management ‘Marco Fanno’, University of Padova, Italy MARCO BETTIOL Assistant Professor in Business Management, University of Padova, Department of Economics and Management, Padova, Italy ANNA CABIGIOSU Post-doc researcher in Organizational Behavior, University of Padova, Department of Economics and Management, Padova, Italy GIULIO CAINELLI Full Professor of Economics at the Department of Economics and Management ‘Marco Fanno’, University of Padova, Italy DIEGO CAMPAGNOLO Assistant Professor of Business Organization, University of Padova, Department of Economics and Management ‘Marco Fanno’, Padova, Italy NICOLETTA CORROCHER Lecturer in Applied Economics at the Department of Management and Technology, Bocconi University. She is also a research fellow at KITe S, Bocconi University, Milan, Italy GIOVANNI COSTA Professor in Business Strategy and Organizational Behavior, University of Padova, Department of Economics and Management ‘Marco Fanno’, Padova, Italy LUCIA CUSMANO Assistant Professor of Political Economy at Insubria University, Varese, Italy. She is also a Research Fellow at KITES (Knowledge, Innovation and Technology Studies), Bocconi University, Milan, Italy DAVID DOLOREUX Full Professor in the Telfer School of Management at the University of Ottawa, Canada. He holds the Research Chair on entrepreneurship, innovation and regional development. MARINA E. DOROSHENKO Head of Analytical Department, Institute of Statistical Studies and Economics of Knowledge of National Research University Higher School of Economics, Moscow, Russia ANDREA FURLAN Associate Professor of Management, University of Padova, Department of Economics and Management ‘Marco Fanno’, Padova, Italy MARTINA GIANECCHINI Assistant Professor in Human Resource Management, University of Padova, Department of Economics and Management ‘Marco Fanno’, Padova, Italy PAOLO GUBITTA Associate Professor in Organizational Theory and Entrepreneurship, University of Padova, Department of Economics and Management, Padova, Italy IAN MILES Professor of Technological Innovation and Social Change at the University of Manchester, UK ANDREA MORRISON Assistant Professor at the Department of Economic Geography, Utrecht University, the Netherlands. He is also a research affiliate at KITe S-Bocconi University, Milan, Italy EMMANUEL MULLER holds a professorship at the University of Applied Sciences, Heidelberg, Germany MARCO PAIOLA Assistant Professor in Business management, University of Padova, Department of Economics and Management ‘Marco Fanno’, Padova, Italy JOSE-CARLOS RAMOS Associate Professor at ESADE Business School and the University of Barcelona, Spain RICHARD SHEARMUR Full Professor at the University of Quebec’s INRS Urbanisation Culture Société, Canada SIMONE STRAMBACH Professor for Services, Communication and Innovation, at the Department of Geography, University of Marburg, Germany ANDREA ZENKER Researcher and project manager at the Fraunhofer Institute for Systems and Innovation Research ISI in Karlsruhe, Germany, Competence Center ‘Policy and Regions’