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Growth is the central focus of every business, yet many businesses continually find ways to shoot themselves in the foot. In Milkshake Moment, Steven Little shows you how to identify and overcome the stifling behaviors built into your organization and get you back on track to substantive change and real growth. Read Milkshake Moment and find out how to ditch the pointless policies and stupid rules so you can give your customers what they really want; they’ll reward you for it.
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Section 1. The Milkshake Moment.Chapter 1. It Was a Dark and Stormy Night.
Chapter 2. Half Empty or Half Full?
Chapter 3. This is NOT a Customer Service Book.
Section 2. Foster Grow vs. Status Quo.
Chapter 4. A Brief History of Organizations and
Man(agement).
Chapter 5. Stop and Consider the Nature of the Modern
Organization.
Chapter 6. Toddlers and Trust.
Chapter 7. Some Shocking Behavior.
Chapter 8. Lessons from the Cubicle Farm.
Chapter 9. The Managed.
Chapter 10. The Led.
Section 3. Place Purpose Before Profit.
Chapter 11. It’s Never About Money.
Chapter 12. The Wizard of Westwood.
Chapter 13. Profit Pushers.
Chapter 14. No Clu Motors, Inc.
Chapter 15. Purpose in the Plan.
Chapter 16. Getting it Right.
Section 4. INSOURCE Crucial Judgment.
Chapter 17. Edicts Made on High.
Chapter 18. Peeves from Below.
Chapter 19. Proactive Policies.
Chapter 20. How ’bout Them Pomegranates?
Chapter 21. Come Harter or High Water.
Section 5. Address the ‘People Problem’
Problem.
Chapter 22. The Ballad of the Black Box.
Chapter 23. Eric’s Excalibur.
Chapter 24. Why People Work.
Section 6. Care For Customers.
Chapter 25. Home Team Drops the Ball.
Chapter 26. The Big Secret to Great Customer Service.
Chapter 27. Even Geniuses Struggle To Serve.
Chapter 28. It Takes a Hero.
Chapter 29. The Future Is Already Here. . .Some Folks Just
Aren’t Getting The Memos.
Giới thiệu về tác giả
STEVEN S. LITTLE is a much sought-after expert on the subject of growth and the future of opportunity. A former president of three fast-growth companies, he now advises thousands of leaders of growing organizations and communities each year. To learn more about Steven and growth, please visit his Web site at www.stevenslittle.com.
Ngôn ngữ Anh ● định dạng EPUB ● Trang 208 ● ISBN 9781118039526 ● Kích thước tập tin 0.3 MB ● Nhà xuất bản John Wiley & Sons ● Được phát hành 2010 ● Phiên bản 1 ● Có thể tải xuống 24 tháng ● Tiền tệ EUR ● TÔI 2452818 ● Sao chép bảo vệ Adobe DRM
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