Daftar Isi
Basic Methodological Approaches.- Other Methodological Approaches.- MUSA: Multicriteria Satisfaction Analysis.- Extensions of the MUSA Method.- Advanced Topics on the MUSA Method.- Customer Satisfaction Surveys and Barometers.- Applications in Business Organizations.- Customer Satisfaction and Information Systems.
Bahasa Inggris ● Format PDF ● Halaman 308 ● ISBN 9781441916402 ● Ukuran file 5.0 MB ● Penerbit Springer US ● Kota NY ● Negara US ● Diterbitkan 2009 ● Diunduh 24 bulan ● Mata uang EUR ● ID 2150022 ● Perlindungan salinan DRM sosial